Becoming a Charity Concierge: FAQs



Can I choose which festival I want to volunteer at?

Yes. Once the festival's are announced, there will be a link to register as a Concierge on each event page, via the menu. 

Will I be interviewed?

When you register and pay your deposit, you are automatically added to the list for that festival, without an interview. We reserve the right to remove you from the list in certain circumstances, though. For more information get in touch.

Can I choose what I do on the day?

You won't have control over which service you work on at the festivals, as it depends on the day and time of your shift. You will probably have a mixture of the services across your shifts.

When and for how long do I need to be at the festival?

You must be onsite the afternoon of the day before before the public arrive (please check individual event pages for specific dates and days). You can leave the site any time after your last shift finishes. 

When will I know if have been successful?

You will automatically be accepted to the festival when you pay your deposit, so unless you hear otherwise, your registration is automatically successful.

When will I learn what my shifts are?

We will aim to let you know this a few weeks before the festival, however the shifts are subject to change at any time.

Can I work with my friends if they register for the same event?

When you register, there is a space for you to enter the names of other people you'd like to be on shift with. We can't guarantee that you will be with everyone you sign up with, but will do our best to accommodate all requests.

Why do I have to upload an image of my passport/visa when I register?

It is a legal requirement that all volunteers are eligible to work in the EU. To check this we need to see evidence, usually in the form of an EU passport or a non-EU passport with the correct visa for the event. You will also need to bring a copy with you to the festival. For more information about proving your eligibility to work, get in touch with me at

Why do I need to bring my passport to the festival, and how can I keep it safe?

It is a legal requirement that we see your original passport in addition to sending a copy beforehand, to prove your right to work in the EU. We will look after it for you during the festival in a locked safe.

How does the deposit system work?

We charge a deposit of £75 for each festival. This is a proportion of the full deposit (the value of a festival ticket). If you miss any of your shifts, we will keep this and take the rest of the ticket cost from the same card. You'll get the deposit back two weeks after the festival.

We will also look after your passport onsite - if you'd prefer us not to look after this you will be required to pay the remaining deposit in cash (£115-145). This will be returned at the end of the event.

Why must I pay a deposit for the festival?

For festival volunteering work, it is very common for people to register to volunteer as a free way in to the festival. This isn't fair on the charity nor the people who work hard onsite. That's why we charge a deposit. 

Initially this is £75, which you'll get back 2 weeks after the festival. If you miss shifts, we'll take further funds to cover the rest of the festival ticket price. If there aren't sufficient funds to cover the cost of the festival ticket, we may take legal action against the contract you made to work in return for your ticket. 

How do you judge whether a reason for missing a shift is valid?

This will be on a case by case basis. If you miss a shift because you are ill, and you have given us notice of this and provided evidence from the medical team onsite, you will not lose your deposit. If for any reason you are evicted from the site or otherwise in trouble with security, you will lose your deposit.

What happens if I miss a shift?

If you miss any shifts without a good reason, we will charge you the amount a festival ticket costs (your £75 deposit plus the difference). You may also be removed from the festival site (we'll circulate your photo to security and remember, we know where you're camping!) 

You'll also have to face us when you pick up your passport and explain why you didn't show up. Your space at the festival is worth more than £400 to the charity, so you'll have a lot of explaining to do. 

I have changed my mind about the festival. Can I get my deposit back?

Once you have paid your deposit, your place is guaranteed and reserve your place, plan your shifts and apply to the festival to issue your festival ticket. Your deposit is designed to insure your attendance at the festival and at your shifts and you should consider it a commitment to attend. It will be returned to you in full, right after the festival provided you have turned up to work all your agreed shifts. Please do not pay the deposit and sign up unless you are committed to volunteering at the festival.

If you have mitigating circumstances that mean you are unable to attend the festival, and you let us know at least 3 weeks before the festival date,  we may be able to recover most of the charity's costs and issue you with a deposit refund. However this will be decided on a case-by-case basis, entirely at the discretion of staff. If you find you are unable to attend a festival you have committed to, please get in touch with us as soon as possible.

Where do Concierges camp?

At each festival we will have a dedicated area, with showers and toilets, which is away from the public areas therefore quieter and safer. We do require that all Concierges stay with us in this area, so that we can contact you if necessary. You will still have access to the public camping areas though if you're friends are staying there.

How do I get to the festival and back?

This will largely be your own responsibility, however we will provide information to help you plan your way there and back. Please note that most event transport starts on the first official festival day, so you may not be able to use this.