HOW DOES CHARITY CONCIERGE WORK?
It's the best kind of festival volunteering there is. You'll do a series of shifts throughout the festival - with plenty of time off to enjoy yourself. You'll be doing things like driving festival buggy taxis, supervising out Family Hubs, or services drinks in and around the main arenas.
Want to know the best part?
Concierges raise tens of thousands of pounds per festival, making a huge impact for Child.org and our work to spark progress in maternal and child health in Kenya.
It's a hugely rewarding way to take part in some of the best festivals in the country. Join our mailing list to stay in the loop about launch dates and new roles and festivals.
WHAT COULD YOU BE DOING?
Concierges are not just normal festival stewards. You could be driving golf buggies or providing a drinks services in the main arena. Or fancy yourself a natural leader? Help us manage teams of volunteers as a Team Leader!
Some roles are unique to certain festivals so take a look at our festival pages to see what is available this summer!
Buggy Driver
Help overloaded festival-goers get to and from the car park to their camping spots with ease by becoming a Charity Concierge driver and using our fleet of golf buggies!
This is a really fun festival volunteering opportunity. Only safe and respectful drivers are welcome.
You’ll contribute no more than 24 hours over the festival - no overnight shifts. UK Driving License required.
Trolley Trailblazers
Take charge of our trolley hubs, helping festival-goers get rolling! You’ll be renting out trolleys and wagons to eager festival-goers. Work in small, friendly and buzzing teams.
The role is customer-facing and includes working with spreadsheets and data. Tech-savvy volunteers encouraged.
You’ll contribute no more than 24 hours over the festival - no overnight shifts.
General Services
This role is a fun mix of hands-on festival support: you’ll help festival-goers set up their tents on the first day and then provide a drinks service across the main stages, getting drinks to the crowd faster by skipping the queues.
Be right in the heart of the action, enjoy the festival atmosphere, and catch some of the best performances while making a real difference!
You’ll contribute no more than 24 hours over the festival - no overnight shifts.
Be a Team Leader
Take the lead and be at the heart of the action! You’ll guide a small team during your shifts, making sure everyone knows where to be and what to do, keeping the services running smoothly.
The role includes a brief extra briefing and starting 30 minutes early to prep and support your team—your leadership will make a real difference!
Buggy Ground Crew
Responsible for running ground operations and logistics; radioing buggy drivers when they are needed, managing queues of customers, and generally making sure the service runs smoothly. Perfect for those who like people and radios!
We’re also looking for just two fuel runners for each buggy service. You’ll be central to the behind-the-scenes operations of our buggy service - fetching fuel from to keep our service up and running. Hours are flexible. If you’re interested in this role, please email us for further info.
Access Buggy Driver
You’ll help Access Customers get from the car park to campsite and main arena. Working less hours* than our other Charity Concierge positions, you’ll have plenty of time off to explore the festival. If you’re passionate about going the extra mile and helping Access Customers to enjoy the festival, this is for you.
You’ll be required to work 1 x morning shift (8am-2pm), 1 x afternoon shift (2-9pm) and 1 x 3 late shift (9pm-12am).
Team Mum Champions
We need volunteers to support the changing and feeding huts on the festival site.
As a maternal health charity, we are passionate about these spaces being safe, clean and relaxed. It’ll be your job to make sure that this is the case - offering help where necessary and sharing more about our charity. If you’re passionate about Child.org and what we do, this is the one for you! Plus, these huts will be situated in the main arena, so seriously close to the action.
YOUR JOURNEY TO THE FESTIVAL
Initial Registration
You will automatically be accepted to your festival once you register and pay your deposit!
Provide Additional Information
This form will need to be completed and returned within one week of your initial registration to ensure your space at your festival is confirmed. It includes details such as Right to Work and your role preference.
Welcome Pack
It's official! You will be joining us as a Concierge this summer! We will send you a Welcome Pack with more info on your festival, the team and outlining next steps.
6 Weeks Out
Start to get excited! It is around this time that we will be sending out your confirmed festival line-up, some final forms to complete and the link to the team briefing!
3 Weeks Out
Expect confirmed times and final details of your team and event logistics.
2 Weeks Out
It is time to release your confirmed role and shift patterns!
Have fun at your festival!
WHERE DO THE DONATIONS GO?
Child.org works to champion maternal and child health in Kenya.
We work with communities and governments to provide essential health information to parents, connect at-risk mums and babies with critical care, and work with health authorities to improve quality of health services.
Charity Concierge volunteers are critical to this life-saving work. In 2024, Charity Concierge raised over £110,000 for Child.org, and every year we hope to raise ever more.
Support something extraordinary. Be a Charity Concierge.
Child.org’s ‘Pregnant Women’s Groups’ in Meru, Kenya has supported over 4,000 pregnant women, arming them with the support and knowledge they need to keep themselves and their babies safe. The project has also trained over 70 health workers to provide improved quality of care in local communities.
The money raised by Charity Concierge provides crucial funding for projects such as this and for the design and implementation of future life-saving initiatives.
