HOW DOES CHARITY CONCIERGE WORK?
It's the best kind of festival volunteering there is. You'll do a series of shifts throughout the festival - with plenty of time off to enjoy yourself. You'll be doing things like driving festival buggy taxis, supervising out Family Hubs, or services drinks in and around the main arenas.
Want to know the best part?
Concierges raise tens of thousands of pounds per festival, making a huge impact for Child.org and our work to spark progress in maternal and child health in Kenya.
It's a hugely rewarding way to take part in some of the best festivals in the country. Join our mailing list to stay in the loop about launch dates and new roles and festivals.
WHAT COULD YOU BE DOING?
Concierges are not just normal festival stewards. You could be driving golf buggies or providing a drinks services in the main arena. Or fancy yourself a natural leader? Help us manage teams of volunteers as a Team Leader!
Some roles are unique to certain festivals so take a look at our festival pages to see what is available this summer!
Buggy Driver
Help overloaded festival-goers get to and from their camping spots with ease by becoming a Charity Concierge driver and using our fleet of golf buggies! (UK Driving License required).
Festival trolleys
*New role alert*
This year, at Latitude and Wilderness, we are looking for volunteers to support our BRAND NEW Charity Concierge service - festival trolleys!
Become a Trolley Trailblazer and help overloaded festival-goers get to their camping spots with ease by renting out our brand new fleet of trolleys and wagons. You’ll be part of small teams of amazing volunteers and will be required to work no more than 21 hours across the Festival, with no overnight shifts.
So, if you’re passionate about helping festival goers have the best experience possible and want to have an amazing time whilst doing it, sign up to become a trolley volunteer today!
Team Leader
As a team leader you will be responsible for leading a team during your shifts; for example, making sure they know when and where they need to be before their shift begins. Team leaders operate as a core member of the festival team and you will need to attend an extra briefing and begin shifts 30 mins early to prep and support the team.
Team Mum Champion
At Wilderness and Latitude, we need volunteers to support the baby changing and breast-feeding huts on-site.
As a maternal health charity, we are passionate about ensuring that these spaces remain safe, clean and relaxed. It’ll be your job to make sure that this is the case - answering any questions, offering help where necessary and sharing more about our charity (you’ll get heaps of information to help you with this).
If you’re passionate about Child.org and what we do, this is the one for you! Plus, these huts will be situated in the main arena, so seriously close to the action.
This role is front-facing and about creating a safe space for parents. We will provide some safeguarding training.
Buggy Ground Crew
Responsible for running ground operations and logistics; radioing buggy drivers when they are needed, managing queues of customers, and generally making sure the service runs smoothly. Perfect for those who like people and radios!
Access Buggy Driver
Child.org and the Access Team have worked together for many years to improve the experience for Access Customers at Latitude.
As an access buggy driver, you’ll help Access Customers get from the car park to campsite and main arena. Working less hours* than our other Charity Concierge positions, you’ll have plenty of time off to explore the festival.
If you’re passionate about going the extra mile and helping Access Customers to enjoy the festival and all its charm, sign up to become an access buggy driver. UK Driving Licence required.
*You’ll be required to work 1 x morning shift (8am-2pm), 1 x afternoon shift (2-9pm) and 1 x 3 late shift (9pm-12am).
General Services
The role will be split between helping people put up their tents, and providing a drinks service across the main stages (skipping bar queues to service drinks faster). Be close to the action and experience some of the best performances whilst volunteering at the same time! Please note this role is not available at Camp Bestival or Kaleidoscope.
YOUR JOURNEY TO THE FESTIVAL
Initial Registration
You will automatically be accepted to your festival once you register and pay your deposit!
Provide Additional Information
This form will need to be completed and returned within one week of your initial registration to ensure your space at your festival is confirmed. It includes details such as Right to Work and your role preference.
Welcome Pack
It's official! You will be joining us as a Concierge this summer! We will send you a Welcome Pack with more info on your festival, the team and outlining next steps.
6 Weeks Out
Start to get excited! It is around this time that we will be sending out your confirmed festival line-up, some final forms to complete and the link to the team briefing!
3 Weeks Out
Expect confirmed times and final details of your team and event logistics.
2 Weeks Out
It is time to release your confirmed role and shift patterns!
Have fun at your festival!
WHERE DO THE DONATIONS GO?
Child.org works to champion maternal and child health in Kenya.
We work with communities and governments to provide essential health information to parents, connect at-risk mums and babies with critical care, and work with health authorities to improve quality of health services.
Charity Concierge volunteers are critical to this life-saving work. In 2024, Charity Concierge raised over £110,000 for Child.org, and every year we hope to raise ever more.
Support something extraordinary. Be a Charity Concierge.
Child.org’s ‘Pregnant Women’s Groups’ in Meru, Kenya has supported over 4,000 pregnant women, arming them with the support and knowledge they need to keep themselves and their babies safe. The project has also trained over 70 health workers to provide improved quality of care in local communities.
The money raised by Charity Concierge provides crucial funding for projects such as this and for the design and implementation of future life-saving initiatives.
