Volunteer Code of Conduct

We welcome hard-working, proactive and friendly volunteers to the Concierge Team.

Our code of conduct outlines a few rules so that we’re all on the same page and know how to behave both on and off shift. We want every single Concierge to come away having had only the best weekend experience. 

Here are the main points to abide by at the festival:

1. I understand that I am representing Charity Concierge and Child.org at all times and therefore will behave in a professional and appropriate manner that reflects the reputation and values of Child.org

2. I will exhibit a positive and friendly approach with the purpose of ensuring all festival attendees and volunteers have an enjoyable and memorable experience

3. I will treat festival attendees and fellow volunteers with equal respect regardless of their race, religion, colour or age

4. I understand I will be removed from shift, have my wristband removed and forfeit my refund if my behaviour is assessed to be inappropriate or unsafe

5. I will deliver all equipment used (such as radios, cash machines and buggy keys) and cash raised back to a Child.org staff member immediately after each shift ends

6. I will not carry out my volunteering shift under the influence of alcohol or illegal substances 

7. I understand I will be charged the amount of my festival ticket if I miss a shift without a valid reason (for more info about the deposit system please see our Terms & Conditions here)

8. I will follow the festival’s rules and not visit any areas to which I do not have authorised access

9. I understand I will forfeit my deposit if I am deemed to have breached this Code of Conduct.

Just be the nice people you all are! Enjoy making some amazing memories

If a volunteer engages in harassing behaviour, please do not hesitate to contact another member of the festival team. They will take the appropriate action including warning the offender, expulsion from the festival or immediate withdrawal from their festival duties. 

If you have any questions about the volunteering code of conduct please contact us at hello@charityconcierge.org 

Amendments

As is the nature of live events, we may be required to make changes to our volunteer’s schedule which result in the need to amend your shift or position. We will always do all we can to avoid this but should there be a need to amend your role, we will contact you to discuss your options.

Acknowledgment and Confirmation

I acknowledge receipt, have read and understood, and agree to abide by this Volunteering Agreement.